Case Study

Engineering Global Centre of Excellence for Professional Services Leader

A multinational professional services firm sought to scale operations and access specialist talent through an offshore Global Delivery Centre. The goal was to establish a high-performing hub supporting multiple geographies while maintaining quality, governance, and operational resilience.

3000+

workforce operational blueprint

End-to-end

turnkey site implementation

Agile talent

engine ensuring operational readiness

The Challenge

Turn a global delivery concept into a scalable, risk-mitigated operation.

  • Blueprint for Scale: Design the organisational and governance model for a centre projected to grow to several thousand employees.
  • Leadership Acquisition: Identify and hire a high-calibre leadership team to establish and manage the operation.
  • Market Validation: Confirm the location strategy and define a clear roadmap to go live.

Impact

  • Board Ready Strategy: Delivered a validated roadmap enabling rapid move to execution.
  • Scalable Delivery Model: Blueprint for a workforce projected to exceed 3,000 employees within five years.
  • Strategic Capability: Established a permanent Global Centre of Excellence supporting innovation and operational optimisation.

Our Approach

We acted as strategic advisors from concept to execution. Our remit evolved from architecting the delivery strategy to leading implementation, providing end to end support including operational build and talent mobilisation.

What We Delivered

  • Strategic Advisory: Guidance on organisational design, competitor benchmarking, and location and workforce feasibility.
  • Implementation: Managed the turnkey setup, legal entity formation, HR policies, EVP and benefits design, facilities, and office launch aligned to the client’s culture.
  • Resourcing: Built a dedicated talent acquisition engine, including executive search for leadership roles, onboarding 300 initial team members, and supporting ongoing scale.

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Impact

  • Board Ready Strategy: Delivered a validated roadmap enabling rapid move to execution.
  • Scalable Delivery Model: Blueprint for a workforce projected to exceed 3,000 employees within five years.
  • Strategic Capability: Established a permanent Global Centre of Excellence supporting innovation and operational optimisation.