Case Study

Transforming the Enterprise Operating Model for a Leading Australian University

A globally recognised university facing significant budget pressures and structural inefficiencies across academic and professional services. The institution needed to stabilise performance while protecting academic quality and reputation.

Enterprise Redesign:

New leadership structure

Multi-million savings

Financial recovery secured

The Challenge

The university needed to move beyond incremental savings to a structural reset focused on efficiency, accountability, and financial sustainability.

  • Cost Pressures: Deliver meaningful reductions in operational expenditure.
  • Accountability: Create a clearer, more effective organisational structure.
  • Structural Complexity: Reduce duplication across a complex multi campus environment.

Impact

  • Streamlined leadership and decision-making.
  • Stronger financial foundations through a structured savings programme.
  • Improved transformation momentum through clear governance and delivery discipline.
  • A future ready operating model supporting sustainable performance and high-quality service delivery.

Our Approach

  • Working closely with the executive team, we supported a value led transformation programme focused on aligning financial recovery with academic excellence.
  • Enterprise Assessment: Designed a high-level operating model to identify efficiencies and structural gaps.
  • Benefits Framework: Developed governance and benefits modelling aligned with multi million savings targets.
  • Board Alignment: Supported successful board approval for the new organisational structure and transformation roadmap.

What We Delivered

  • Leadership Redesign: Implemented new executive and senior leadership structures with clearer decision rights.
  • Target Operating Model: Delivered a board-endorsed organisational blueprint.
  • Service Redesign: Assessed academic and professional services to improve efficiency and delivery.
  • Programme Governance: Established a framework to track transformation progress and benefits.

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Impact

  • Streamlined leadership and decision-making.
  • Stronger financial foundations through a structured savings programme.
  • Improved transformation momentum through clear governance and delivery discipline.
  • A future ready operating model supporting sustainable performance and high-quality service delivery.